MM Simulations Return, Refund & Cancellation Policy

This policy covers purchases made directly from MM Simulations, including PhatBoy frames, motion systems, motion add-ons, accessories, and complete simulators.

For cancellations, returns, or order concerns, email mitchell@mmsimulations.com with your order number and a description of your request.

1. Standard Product Returns

Eligible standard products may be returned by requesting authorization within 14 calendar days after delivery. Motion systems, platforms, complete motion rigs, and turnkey simulators are governed by Section 4.

To qualify, merchandise must:

• Be clean, undamaged, and in resaleable condition.

• Include all original components, accessories, hardware, and packaging.

• Be free from alterations, installation damage, and excessive wear.

Opening a package does not automatically disqualify a return. Its condition will be assessed upon receipt.

Approved returns must be shipped within 14 calendar days after written authorization, unless we agree otherwise. Contact us before this deadline if freight arrangements require additional time.

Do not return merchandise until we provide written authorization and the correct return address. Return authorization permits inspection; it does not guarantee a refund.

2. Return Fees & Shipping

Approved change-of-mind returns incur a 15% restocking fee, calculated on the returned merchandise’s purchase price before tax.

Customers are responsible for return shipping and freight. Original shipping, expedited shipping, and completed delivery services are nonrefundable for voluntary returns. When outbound shipping was included at no separate charge, its actual cost may be deducted from the refund. The same shipping expense will not be deducted twice.

These deductions do not apply when a refund without deductions is required by law or when we approve a return because of a verified defect or our fulfillment error.

3. Standard Order Cancellations

Request cancellation immediately by emailing mitchell@mmsimulations.com. Eligible standard orders canceled before shipment will receive a full refund.

Once an order has shipped, it must follow the applicable return process. A cancellation request does not stop a shipment already transferred to the carrier.

The time we receive your email determines when you requested cancellation. We will confirm the outcome in writing.

Motion systems, platforms, complete motion rigs, and turnkey simulators follow the cancellation terms in Section 4.

4. Motion Systems, Platforms & Turnkey Simulators

This section applies to all PhatBoy motion add-ons, motion systems, motion platforms, complete motion rigs, and turnkey simulators purchased from MM Simulations.

These product categories are final sale and are not eligible for change-of-mind returns or exchanges after delivery.

Reasons such as motion preference, available space, electrical preparation, or compatibility with customer-owned equipment do not create an additional return entitlement.

Cancellations Before Shipment

Email mitchell@mmsimulations.com within 48 hours of your initial payment to request cancellation for a full refund, provided the order has not shipped.

After 48 hours and before shipment, voluntary cancellations are subject to written approval. Where permitted by law, we may deduct documented costs incurred specifically for your order, including:

• Completed build work.

• Nonreturnable materials or components.

• Unavoidable supplier cancellation charges.

• Freight or third-party service commitments that cannot be canceled.

Deductions will not duplicate expenses, include costs we recover or avoid, or exceed the order price. We will provide an itemized explanation and refund any remaining balance.

High-Value Order Acknowledgment ($5,000 and Over)

Before a product priced at $5,000 or more can be added to your cart, you must review and check a box acknowledging the following, which applies to that item regardless of your total cart value:

• Motion platforms typically require a 30-60 day production and delivery lead time from the order date; the specific estimate is shown on the product page and confirmed in your order confirmation.

• The sale becomes final 30 minutes after the order is placed.

• Requests to cancel or refund the order after that 30-minute window are handled on an approval basis, consistent with the voluntary cancellation terms in this Section 4, and are not guaranteed.

This acknowledgment supplements, and does not replace, the other terms in this Section 4.

Defects & Order Fulfillment

Final-sale status does not remove applicable warranty coverage or legal rights concerning defective products, incorrect goods, failure to meet agreed specifications, or shipment delays. It does not override an express written compatibility commitment made by MM Simulations.

5. Motion Compatibility & Electrical Requirements

The customer is responsible for determining whether their existing rig is structurally suitable for motion before purchasing a motion add-on. Confirm mounting compatibility, operating weight, clearance, and all published installation requirements.

A qualified electrician must install a suitable 240V receptacle before a motion system requiring 240V power is used. The circuit, receptacle, grounding, and electrical protection must match the system’s specifications and applicable local codes.

Unless expressly included in your written order, the customer is responsible for electrical work, structural modifications, installation access, and changes to existing equipment.

Failure to prepare a suitable rig or installation location does not create an additional return right beyond this policy. This provision does not override an express written compatibility commitment from MM Simulations or excuse an inaccurate product description.

6. Shipping Damage, Incorrect Items & Defects

Inspect deliveries promptly. Note visible freight damage on the delivery receipt when possible, photograph the condition, and retain the packaging.

Report shipping damage as soon as possible, preferably within 48 hours of delivery, to help us pursue a carrier claim. This requested reporting period does not eliminate applicable statutory or warranty rights.

For an incorrect or apparently defective item, email your order number, a description of the issue, and available photographs or video. Stop using equipment if continued operation could be unsafe or cause additional damage.

We will investigate and provide the repair, replacement, refund, or other remedy required by the applicable warranty and law. We will arrange necessary shipping for approved returns involving a verified defect or our fulfillment error. No restocking fee applies to those returns.

Damage caused by misuse, improper installation, or alterations is not a manufacturing defect. An alteration does not automatically exclude coverage for an unrelated defect.

7. Returning Merchandise

Follow the packaging and shipping instructions supplied with your authorization. Use protective outer packaging and tracked shipping. Freight returns must be coordinated with us before collection.

For customer-arranged returns, we recommend insurance covering the merchandise’s value. Where legally permitted, documented loss caused by missing components, inadequate packaging, or return-transit damage may reduce the refund. We will explain any proposed deduction.

If a return is ineligible, we will explain why and provide options for having the merchandise returned to you. Merchandise will not be discarded without appropriate notice and compliance with applicable law.

8. Refused, Undeliverable or Missing Shipments

Refusing delivery does not automatically cancel an order or create a refund entitlement.

If an otherwise correct shipment cannot be delivered because of an incorrect customer-provided address, refusal, or failure to arrange an agreed delivery, reasonable carrier charges for return freight, storage, or redelivery may be charged where permitted by law.

These charges do not apply when the delivery problem results from our error.

If tracking shows delivery but you cannot locate the shipment, contact us promptly. We will investigate with the carrier. A delivery scan alone does not eliminate any rights you have under applicable law.

9. Lead Times & Expedited Shipping

Motion platforms and complete motion rigs typically require a 30-60 day production and delivery lead time from the order date. The shipment or delivery timeframe disclosed when you place your order applies to that purchase. Expedited shipping includes accelerated production only when expressly stated in the purchased option.

If we cannot meet a promised shipment date, we will notify you and provide revised timing and the cancellation or refund options required by law. We will obtain consent to delays when required.

Final-sale restrictions do not override legally required refunds for unfulfilled or delayed orders. Failure to meet an expressly promised expedited service will be addressed under the purchase terms and applicable law.

10. Services, Software & Other Exclusions

Completed installation, configuration, consultation, and other services are not refundable solely because you change your mind. This does not limit remedies for services that were not performed as agreed.

Activated software, redeemed digital codes, and gift cards are not eligible for voluntary returns unless their purchase terms provide otherwise or a refund is required by law.

Unperformed services may be canceled, subject only to lawful cancellation charges disclosed and accepted before booking.

Personalized products outside the categories in Section 4 are excluded from change-of-mind returns only when that restriction was clearly disclosed before purchase.

11. Refund Processing

We will inspect authorized returns and communicate our decision within 10 business days after receipt, unless additional testing is reasonably necessary. If more time is needed, we will explain why and provide an expected decision date.

Approved voluntary-return refunds will be initiated within 10 business days after approval to the original payment method. Your financial institution may require additional time to post the credit. Related taxes will be adjusted as required.

Refunds required by law will be processed within the applicable legal deadline. Store credit will not replace a legally required monetary refund without your agreement.

If MM Simulations cancels an order it cannot fulfill, we will refund all amounts paid for the unfulfilled goods and services, including associated delivery charges.

12. Your Rights & Applicable Terms

Nothing in this policy excludes rights, warranties, payment-dispute rights, or remedies that cannot legally be waived.

Any additional product-specific restrictions must be disclosed before purchase. Changes affecting an existing order require your agreement where required by law.

The policy in effect when you place your order governs that purchase. Future revisions do not retroactively reduce your rights.

MM Simulations
Returns, cancellations & order support:
mitchell@mmsimulations.com