MM Simulations Shipping Policy

Made-to-Order Rigs & Motion Kits

Our simulator rigs, motion platforms, motion kits, and turnkey simulators are made to order.

Standard orders ship within 30–45 calendar days after payment and approval of any required build specifications. For standard configurations requiring no additional approval, the timeframe begins when payment is received.

Shipping timeframes refer to when your order leaves our facility. Carrier transit time is additional.

Expedited Orders

An expedited option is available for eligible rigs and motion kits at an additional charge.

Orders with the expedited option ship within 12–14 calendar days after payment and approval of any required build specifications. This option includes priority build scheduling and dispatch.

Expedited availability and pricing must be confirmed at checkout or in your written quote. Carrier transit time is additional; this is not a guarantee of delivery within 12–14 days.

Equipment & Accessories

In-stock equipment and accessories ship within 3 business days after payment. Business days are Monday through Friday, excluding public holidays.

Any equipment sold as a preorder, backorder, or made-to-order item will have its applicable shipping timeframe disclosed before purchase.

Shipping Charges & Delivery Services

Shipping charges are shown at checkout or in your written quote. Large rigs and motion systems may require freight delivery.

Assembly, inside delivery, stairs, placement, and white-glove installation are included only when expressly listed in your order. Please confirm any special delivery requirements before purchasing.

Combined Orders

Orders containing both equipment and made-to-order products may arrive in separate shipments. If equipment will ship with your completed rig rather than within the standard equipment timeframe, we will disclose that arrangement before purchase.

Tracking & Freight Appointments

We will send tracking information when your order ships. Tracking may take time to update after the carrier receives the shipment.

For freight orders, provide a working phone number and arrange any required delivery appointment with the carrier. Ensure the delivery location is accessible and prepared to receive the shipment.

Address Accuracy & Missed Deliveries

Please verify your shipping address and contact information before ordering. Contact mitchell@mmsimulations.com immediately if a correction is needed. Changes may not be possible after shipment.

Reasonable carrier charges resulting from an incorrect customer-provided address, missed appointment, or customer-requested delivery change may be charged to the customer where permitted by law. Charges caused by our error are our responsibility.

Delays

If we cannot ship within the timeframe promised for your order, we will notify you, provide revised timing, and explain your options to accept the delay or cancel for a refund as required by law.

Made-to-order and final-sale status do not override legally required cancellation or refund rights. An expedited order that misses its promised shipping window will receive the applicable delay options, and we will refund the expedited upgrade charge if the expedited service was not provided.

Inspecting Your Delivery

Inspect your shipment promptly. When possible, note visible damage on the carrier’s delivery receipt and photograph the packaging and affected items.

Report damage or missing items as soon as possible, preferably within 48 hours of delivery, and retain the packaging while we investigate. This requested reporting period does not limit applicable warranty or statutory rights.

Questions

For shipping updates, delivery arrangements, or assistance with an order, contact:

MM Simulations
mitchell@mmsimulations.com